Frequently Asked Questions

How do I make a request to my Practice?

To make a request to your Practice select the service that you require.

You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.

The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question and Ask the Doctor a question once the Practice has processed your request they will send you a response. This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified.We use Google Analytics software to track:

The pages you visit

How long you use the site

How you got to the site and what links you clicked on.

We haven’t give Google permission to share this data with anyone else.

How is the Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date. The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this system.

Suggestions for improvement of the Digital Practice

We are always looking for ways to improve this service and would welcome your suggestions. Please send your comments to suggestions@siliconpractice.co.uk

Links to external sites

Digital Practice links to external organisations when that service is essential for helping a patient complete a task or when helping patients find a service.

News

IMPORTANT - Updated isolation advice
- New
26/03/2020
Current guidance is that, if one person becomes unwell, they should self-isolate for seven days. If they live in a household, they must isolate for up to 14 days. The example below is an easy way to explain this: A four-person household contain Read more
COVID Symptom Tracker
- New
26/03/2020
The COVID Symptom Tracker is an app created by doctors and scientists at King's College London, Guys and St Thomas’ Hospitals working in partnership with a health science company called ZOE Global. The app will be used to study the symptoms of C Read more
IMPORTANT- Medication Shortages
- New
18/03/2020
There are current medication shortages across many groups of drugs. Many drugs we rely on every day come from China, or depend on ingredients that are made there, and the coronavirus outbreak has disrupted manufacturing. Please do not over-order d Read more
IMPORTANT - Coronavirus and medication
- New
18/03/2020
There have been some reports that people taking certain types of medication for high blood pressure may be at higher risk if on drugs called ACE inhibitors or ARB drugs. The evidence now suggests that they may even be protective with coronavirus so p Read more
IMPORTANT - Coronavirus Update
- New
13/03/2020
Due to coronavirus we are having to reconsider how we work to keep all patients and staff safe. We will now triage all requests for appointments and hope to minimise face-to-face consultations by offering telephone or possibly video consultations. Read more
IMPORTANT – Online appointments
- New
09/03/2020
During the coronavirus outbreak it is vital that we keep everyone safe. For this reason there will be fewer slots available for online booking until further notice. Online-bookable appointments are not suitable for anyone with concerns about coron Read more
New Online Coronavirus Advice Service
- New
04/03/2020
A new NHS 111 online service has been put in place to help people get quick advice about coronavirus. Please visit 111.nhs.uk/covid-19 to find out what to do if you think you have symptoms or if you might have been exposed to the virus when travell Read more
Wuhan Novel Coronavirus
- New
28/01/2020
Wuhan Novel Coronavirus - If you think you may have the virus, please do not come into the surgery or any other healthcare setting. Please contact NHS 111 who will get an on-call GP/Nurse to call you back, make an assessment and arrange tests where a Read more
Practice Newsletter - January 2020
16/01/2020
Telephone Hours
28/11/2019
First Contact Practitioner
22/11/2019
Practice Newsletter - October 2019
29/10/2019
Flu Vaccination
11/10/2019
Practice Newsletter
12/08/2019
PPPI White Board Questionnaire
05/07/2019
Wellbeing Service (Pilot)
21/06/2019
Group Consultations at Trevelyan House
20/06/2019
Healthier You – The National Diabetes Prevention Programme
05/02/2019
Chain SMS – an innovative new text messaging system
04/02/2019

Trevelyan House Surgery

CQC Inspected and Rated
Good

We are currently CLOSED.

Trevelyan House Surgery

News

Trevelyan House Surgery

CQC Inspected and RatedGood

We are currently CLOSED.

Digital Practice Help

Make online requests to your GP Practice such as:

Submit self-monitoring health reviews (if requested by the doctor or nurse):

Find the forms that you need:

Give feedback to the Practice:

Get advice on common conditions:

Frequently Asked Questions

How do I make a request to my Practice?

How do I receive the responses from the Practice?

Security of your information

Tracking users

How is the Digital Practice updated?

Suggestions for improvement of the Digital Practice

Links to external sites

Trevelyan House Surgery

News

CQC Inspected and Rated
Good

Submit self-monitoring health reviews
(if requested by the doctor or nurse):